Are there any delivery fees?

NO we don't charge for delivery fees .

What if I lost something ?

It's rare to happen but if so , please be in touch with our support team within 24 hours and will do our best to solve your issue following our - terms and conditions - guideline .

When do I receive my Laundry ?

Right after 24 hours .

Is it possible to wash off ink ?

It can be done , we are using the latest washing technology to give you the best laundry experience but in some cases ink cant be removed .

How does the pick up work ?

Our professional drivers will prepare a 1 time use bag for your dirty cloth .

Do you accept cash ?

We are sorry , we only accept Mada, Visa , mastercard and STC pay .

What are the pickup and delivery times ?

We are happy to serve you between 9 AM - 9 PM .

Do I have to sort my cloth before pick up ( color - white ) ?

Don't bother yourself, we will take care of it.

Can I use Carely services in Jeddah ?

At the moment, we’re only serving in Riyadh.

Is my laundry gonna be shared with other laundry during washing process ?

Of Course not , it will be wash separately .

Is there minimum charge ?

There will be minimum charge 50 SAR per order .

I got an additional request for my order. What shall I do ?

Please inform our driver or add your request to the comments during your order .

I have a suggestion who should I contact?

We will be more than happy to hear your suggestion and comment through our email

Support@carely.co.

I wonder can I schedule drop off to a different location ?

Yes indeed you can .

I'm facing issues logging into my account ?

Please speak to our customer satisfaction team by Support@carely.co or

011 213 5559