FAQ

  • What is Carely.co?

    Carely.co is a convenient laundry service app that allows you to schedule pickups and deliveries for your laundry.

  • How does Carely.co work?

    Simply download the app, schedule a pickup, and we’ll take care of the rest. Your laundry will be picked up, cleaned, and delivered back to you.

  • Is Carely.co available in my area?

    Check our website or app for the list of service areas.

  • What services does Carely.co offer?

    We offer laundry, dry cleaning, and ironing services.

  • How do I create an account?

    Go to the login screen and click "Forgot Password."

  • Can I update my account information?

    Yes, you can update your information in the account settings.

  • How do I delete my account?

    Contact our customer support for assistance.

  • Is my personal information secure?

    Yes, we use industry-standard security measures to protect your data.

  • Can I link multiple addresses to my account?

     Yes, you can add multiple addresses in your account settings.

  • How do I schedule a pickup?

    Use the app to select a pickup time that suits you.

  • What are your pickup hours?

    Our pickup hours are listed in the app and vary by location.

  • Can I schedule recurring pickups?

    Yes, you can set up recurring pickups in the app.

  • What if I need to reschedule my pickup?

     You can reschedule through the app or contact customer support.

  • Is there a minimum order amount?

    Yes, the minimum order amount is specified in the app.

  • How long does the laundry process take?

    Typically, it takes 24-48 hours.

  • What types of detergents do you use?

    We use high-quality, eco-friendly detergents.

  • Can I provide my own detergent?

    Yes, you can specify this during the order process.

  • How are items sorted for washing?

    We sort items by color and fabric type.

  • Do you offer hypoallergenic options?

    DescriptioYes, please specify your needs when placing your order.n goes here

  • How do I track my order?

    Track your order status in the app.

  • What if I miss my delivery?

    Contact customer support to reschedule.

  • Can I change my delivery address?

    Yes, you can change the address in the app before the delivery is dispatched.

  • Are there delivery fees?

    Delivery fees are specified in the app.

  • Can I leave special instructions for delivery?

    Yes, you can add special instructions in the app.

  • What payment methods are accepted?

     We accept credit/debit cards, PayPal, and mobile payments.

  • Is there a membership or subscription fee?

    No, but we offer subscription plans for frequent users.

  • How do I apply a discount code?

    Enter the code at checkout in the app.

  • Can I get a receipt for my order?

     Yes, receipts are emailed to you and available in the app.

  • Are there any hidden fees?

    No, all fees are transparently listed in the app.

  • Do you offer dry cleaning services?

    Yes, we do.

  • How are dry-cleaned items handled?

     Dry-cleaned items are handled with care and professionally cleaned.

  • What items can be dry cleaned?

     Most clothing and household items can be dry cleaned. Check the app for details.

  • Can I request specific dry cleaning preferences?

    Yes, you can specify your preferences in the app.

  • How are delicate items treated?

    Delicate items are handled according to their care instructions.

  • Do you offer ironing services?

    Yes, we offer ironing as an add-on service.

  • Can you handle stain removal?

    Yes, we specialize in stain removal

  • Do you offer folding services?

    Yes, folding is included in our standard laundry service.

  • What if I have a special request?

    Contact customer support to discuss any special requests.

  • Can you clean large items like comforters?

     Yes, we can clean large items like comforters and blankets.

  • How do you ensure quality?

    Our team is trained to handle all items with care and attention to detail

  • What if I am not satisfied with the service?

    Contact customer support for any concerns or re-dos.

  • Are my clothes safe with Carely.co?

    Yes, we take every precaution to ensure your items are safe

  • Do you offer eco-friendly options?

    Yes, we offer eco-friendly detergents and processes.

  • How are lost or damaged items handled?

    We have a policy for lost or damaged items, detailed in the app.

  • How can I contact customer support?

    Use the app, email, or call us directly.

  • What are your customer support hours?

    Support hours are listed in the app and on our website.

  • Can I chat with customer support?

    Yes, we offer live chat support in the app.

  • How do I provide feedback?

    You can provide feedback in the app or by contacting support.

  • Is there a FAQ section in the app?

     Yes, the app includes a comprehensive FAQ section.